Banking and Insurance

Job by Dashen Bank

Dashen Bank  invites qualified and competent applicants to apply for the following vacant Post.

Position 1: Senior Corporate Relationship Officer-IFB

Job Summary:

The position holder is responsible to participate in growing and maintaining a portfolio of clients within assigned sector and market segment by recommending or selling Corporate Banking/ Corporate IFB products and cross selling other Bank products and services so as to enhance value-add relationship with existing customers.

Place of work:Addis Ababa

Job Requirement

Bachelor’s Degree in Business Administration, Marketing Management, Management, Banking, Finance, Management, Information Technology, or related fields.

Trainings and courses in banking operations (IFB, domestic, credit and international banking operations).
Experience: Minimum of four (5) years relevant experience.

Required Technical Competency:

Business development skills to effectively segment the target market, gather market intelligence and identify opportunities for the Bank to sell its products.
Commercial awareness to understand and apply commercial and financial principles to business thinking.
Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.
Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.
Knowledge of Corporate Banking products.
Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

Application Form:

Position 2: Contact Center Agent

  • Place of work- Addis Ababa
  • DB/Vacancy- 0008/24

Job Summary:

The position holder is responsible for receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.

Job Requirement

Bachelor Degree in Economics, Business Administration, Management, Marketing Management, Computer Science, IT, Information Systems and/or related fields.

Fluency in Tigrigna language (speaking and writing) is required.
Experience: Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers.

Required Technical Competency:

Knowledge of customer relationship and service quality management.
Good understanding of customer care service standards or benchmarks.
Knowledge of Banking product and services
Knowledge of customer relationship and service quality management.
Knowledge and experience in modern sales and marketing practices in financial services industry.
Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service
Project management skills.

Application Form:

Position 3: Contact Center Agent – with Oromifa language requirement

  • Place of work- Addis Ababa
  • DB/Vacancy- 0008/24

Job Summary:

The position holder is responsible for receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.

Job Requirement

Bachelor Degree in Economics, Business Administration, Management, Marketing Management, Computer Science, IT, Information Systems and/or related fields.

Fluency in Tigrigna language (speaking and writing) is required.
Experience: Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers.

Required Technical Competency:

Knowledge of customer relationship and service quality management.
Good understanding of customer care service standards or benchmarks
Knowledge of Banking product and services
Knowledge of customer relationship and service quality management.
Knowledge and experience in modern sales and marketing practices in financial services industry.
Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service
Project management skills.

Application Form:

Application Instructions:

Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).

Deadline: Jan 14, 2024

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