Physical Address

304 North Cardinal St.
Dorchester Center, MA 02124

Job by MeQrez Health Services

MeQrez Health Services is a share company incorporated in October 2020 with the aim of strengthening the health sector of Ethiopia. Its primary focus is to have companies in the health sector to help alleviate the health burden of the country with projects such as General Hospital, Chain of Pharmacies, Imaging & Diagnosis Center, Import and Export of Pharmaceuticals and Medical Consumables. MeQrez at its first phase, have pledged to bring smiles on the faces of ailing customers by providing highest customer care with affordable-cost and high-quality medication in Ethiopia by Ethiopians.

Job title: Customer Service Representative

MeQrez is now looking to hire experienced candidates who are visionary to contribute a positive impact in team of MeQrez for a Customer Service Representative that will primarily interacts with customers on behalf of the company in order to provide help for resolving any issues or inquiries they may have.

Major Responsibilities of this role:

  • Oversee the customer service department.
  • Provide positive and professional customer service to our customers and partners.
  • Manages day-to-day operations of the Customer Sales Support team.
  • Maintain seamless daily activities while handling inquiries from customers.
  • Develops, monitors, reports on, and refines departmental KPIs, to ensure that the CS team meets goals and shows continuous improvement.
  • Develop and implement a customer service program.
  • Assist in developing and documenting processes.
  • Develop and maintain a high-standard relationship and understanding with teams and internal and external customers.
  • Manage all staff aspects, including hiring; cross training; training; development; performance review; salary administration; job descriptions; team organization and motivation of staff.
  • Additional requests/projects, as assigned by the manager.

Term of Employment: Permanent up on satisfactory completion of the probationary period.

Job Requirements

Required skills and qualifications

  • Bachelor’s degree or equivalent in Hospitality Management.
  • Self-starter/ Positive attitude.
  • Four years plus experience as a Customer Service supervisor in a hotel industry.
  • Proficient with Microsoft Word and Excel.
  • Basic investigation, evaluation, and negotiation skills.

How to Apply

Candidates who fulfill the above minimum requirements can send the application letter, updated curriculum vitae with names and addresses of 3 references and non-returnable copies of credentials in a compiled PDF format to [email protected].

Note: –only short-listed candidates will be contacted for subsequent assessment.

Closing Date: – Seven consecutive days including Saturday from date of this announcement.

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